VIP Client Assets
100% Guaranteed
We will respond to customer trust with responsibility until the end.
In the event of financial damage caused by the fault of Filling Agency or its affiliated agents, we will compensate 100% of the verified direct damage amount after confirming the facts.
※ This guarantee is not a system for compensating game losses. It applies to direct financial damages caused by the fault of our company or our affiliated agents.
From serving customers to protecting assets
The foundation of VIP service is an environment where customers can trust and use it with confidence.
Feeling Agency will not shift the responsibility for problems that occur during the service provision process solely to the individual in charge. We will verify the facts regarding any financial incidents that occur within our management and scope of responsibility, and handle them responsibly according to clear standards.
100% Compensation for Confirmed Direct Damages
If financial loss occurs due to the fault of our company or our affiliated agents in services officially conducted through Feeling Agency, we will compensate 100% of the confirmed direct damages.
We even take responsibility for incidents involving our agents
We verify the facts regarding embezzlement, unauthorized use of funds, or misconduct that occurs during the official duties of our agents, and we provide direct compensation according to our company's scope of responsibility.
Consistent protection principles regardless of the assigned manager
The same customer protection principles apply to services officially received and processed by Feeling Agency. Specific coverage and application conditions will be provided before use.
Transparent verification and responsible processing
We verify transaction history and related records, and inform the customer about eligibility for compensation, the calculated amount, and the processing schedule.
Guarantee Coverage Guide
This covers direct financial losses where the fault of Filling Agency or its affiliated agents has been confirmed.
Guarantee Eligibility
- Embezzlement of client funds entrusted during official business processes
- Use of funds or unauthorized transfers without client consent
- Financial damages caused by misconduct of affiliated agents
- Financial damages caused by professional negligence within the company's scope of management
Exclusions from Guarantee
- Betting losses based on game results
- Financial transactions between individuals unrelated to the company
- Private transactions conducted with individual agents without company approval
- Loss of cash or valuables not entrusted to the company for safekeeping
- Damages not attributable to the company or its affiliated agents
Specific coverage and compensation standards are subject to the warranty conditions notified before use.
Accident Handling Procedure
STEP 01
Report an incident
Submit the date and time of the incident, the person in charge, transaction details, and damage report through our official consultation channel.
STEP 02
Fact Check
We verify the details of incidents and the scope of responsibility through deposit/withdrawal history, conversation logs, receipts, and related business records.
STEP 03
Currency Information
보증 적용 조건에 따라 배상 대상 여부와 확인된 직접 피 해금액을 안내합니다.
STEP 04
직접 배상
Once our liability is confirmed, we will compensate the customer directly according to the guided procedures and schedule.